_Optimized.jpg)
Frequently Asked Questions
I simply don't have time to keep up with responding to all the reviews.
.png)
We handle the setup and most of the ongoing work for you. We provide professional, fast responses using Strategic Response Templates that maintain a consistent, quality tone across all platforms, protecting your reputation while saving you time.
I worry that AI-generated replies will sound fake or robotic and make the situation worse.
We use an AI + Human-Verified Response System. Responses are triple-checked to ensure they are accurate, empathetic, and on-brand. This human oversight is crucial to protect your reputation and ensure responses sound real, not robotic.
What is the strategy for handling truly negative comments?
We focus on Reputation Recovery and Damage Control. We use personalized, professional responses to defuse angry reviews before they snowball, turning negative situations into demonstrations of excellent customer service to future guests.
How can I ensure we don't miss a critical negative review across all the different platforms?
We provide Multi-Platform Real-Time Monitoring. We monitor key channels (Yelp, Google, Facebook, delivery apps, TripAdvisor, etc.) every day, providing daily review alerts and prioritization so you are immediately informed of urgent reviews.
