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Frequently Asked Questions
How does the AI help capture revenue when we are busy or closed?
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The AI system operates continuously. It provides 24/7 Booking & Reservation Management and handles party size, date/time preferences, and special requests. It also provides instant responses to Facebook/Instagram messages and SMS, capturing opportunities during off-hours.
What happens if a call is urgent or complex, like an emergency or a specific reservation need?
The service includes Smart Call Routing & Escalation. It handles routine inquiries automatically but is programmed to seamlessly forward urgent calls to appropriate staff when needed. The system distinguishes between reservations, takeout orders, and emergencies.
Is it complicated to set up and integrate with our existing reservation systems?
While complex technology creates resistance, the service is designed to sync with existing reservation systems. Our systems are built to be simple and time-saving for owners working long shifts.
Does this replace my human staff, and will we lose the personal touch?
The purpose of this automation is to cut operational costs and reduce staff stress during peak hours. It eliminates the need for dedicated phone staff on routine tasks. This allows your existing team to focus on in-person hospitality while the AI manages digital and phone communications.
Will the AI sound like a robotic answering machine, which customers hate?
No. Our intelligent AI system is designed for natural conversation when answering phone calls. The system provides consistent information about hours, menu, and availability, ensuring every interaction is handled professionally. We utilize human-verified AI, layering human oversight for empathy, accuracy, and brand voice.
